We’re confident you’ll love our revolutionary curtain rod brackets! But we know sometimes things just don’t work out. If for any reason you aren’t satisfied with your order, we’ll gladly accept returns for a refund within 30 days of the delivery date. Please note that any orders that have passed the 30-day window are no longer eligible for a refund or exchange.
If you would like to return your item(s), please follow these instructions to ensure a smoother transaction:
- Products must be unused and in the same condition you received it.
- A receipt or proof of purchase (i.e. order confirmation email that has the order number, customer name and items purchased) must be included with your return.
- We strongly recommend using protective packaging (i.e. Styrofoam or package filling) so brackets are not damaged in transit.
- The buyer is responsible for covering return shipping costs (non-refundable). We also recommend tracking service and/or shipping insurance for any order over $75 to ensure the safe return of merchandise.
Kwik-Hang, c/o Returns
521 Mt. Hope St.
North Attleboro, MA 02760
Returns and refunds will not be granted for:
- Items not in its original condition, damaged or missing parts for reasons not due to our error.
- Items that are not packaged properly.
- Returns that do not have a proof of purchase included. We cannot guarantee that your return will be processed if there is not a proof of purchase.
- Orders that have passed the 30-day delivery window.
- Items lost, damaged or stolen while in possession of the delivery service.
- Sale items: All sale items are final sale.
Once we have received your return, we will notify you about the status of your refund within 72 hours. Approved refunds will be credited back to your original method of payment within two business days. Please note that depending on your credit card company, it may take a few additional days for the refund to post to your account.
If you’d like a different size or another style/color, please place a new order and send your original items back following the steps above. We’ll credit your account once we receive your return. For tracking purposes we are unable to accommodate exchanges at this time.
Items purchased as a gift are only eligible for store credit if returned:
- If the gift item was shipped directly to you: Please refer to the general return policy. You will receive store credit in the form of a gift certificate.
- If the gift item was not shipped directly to you: Please refer to the general return policy. Payment will be refunded to the original purchaser.