Frequently Asked Questions

Your product and curtain-hanging questions answered! Explore Kwik-Hang's comprehensive FAQ list or get in touch with us if you have extra questions.

Product information

Product information

Explore everything you need to know about Kwik-Hang's innovative curtain rod brackets and accessories.

Product information

Installation

Discover step-by-step instructions and tips for effortlessly installing Kwik-Hang's no-drill curtain rod brackets.

Product information

Shipping & returns

Learn about our hassle-free shipping and easy return policies.

Product

How do Kwik-Hang curtain rod brackets work?

Every Kwik-Hang curtain rod bracket has a set of pins that attach to the top of the window trim like a thumbtack, securing it in place. No measuring, drilling or nails required.

Do Kwik-Hang brackets work with every type of window?

Kwik-Hang curtain rod brackets are designed for windows with traditional wooden trim or casings. They are not recommended for use on oak, PVC, MDF or metal trim.

Does the window trim need to be a certain width?

Window trim must be at least 1/2 inch wide (one inch maximum) to accommodate Kwik-Hang brackets.

How far do the brackets come out from the wall?

Kwik-Hang single rod curtain brackets project 3 inches from the wall; double curtain rod brackets project 4 inches from the wall.

How much weight do Kwik-Hang curtain rod brackets hold?

Kwik-Hang brackets can hold up to 20 lbs., enough to support everything from sheer curtains to heavy drapery.

What size curtain rod should I purchase?

The curtain rod diameter depends on the type of curtains you want to hang.

  • 5/8-inch rods: Ideal for sheer or lighter curtains. Fits rod brackets 1/2 - 5/8-inch diameter.
  • 1-inch rods: Best for heavy curtains or drapery. Fits rod brackets with 3/4 - 1-inch diameter.
Do I need a center support bracket?

You might! We recommend using center support brackets for windows wider than 60 inches.

  • Up to 60" window: No center support needed.
  • 61" or 120" windows: One center support bracket.
  • Windows 120" and wider: Two center support brackets.
How many brackets come in each package?

Both single rod and double rod brackets come in sets of two – one bracket for each side of your window. Center support brackets come as a single bracket.

How do Kwik-Hang curtain holdbacks work?

Every Kwik-Hang curtain holdback has a set of pins that attach to the side of the window trim and secure it in place — no drilling or nails required. Kwik-Hang curtain holdbacks are suitable for all curtains and drapes.

Do Kwik-Hang curtain holdbacks work with any type of window or curtain?

Like our curtain rod brackets, Kwik-Hang curtain holdbacks only work on windows that have wooden trim. The window trim should be at least 1/2 inch wide to fully accommodate the holdback. They are not recommended for use on oak, PVC, MDF or metal trim.

Where do I mount my Kwik-Hang curtain holdbacks?

Ideally, curtain holdbacks should be placed 40 to 48 inches from the floor, but this also depends on the placement of your window and your personal preference.

Can Kwik-Hang curtain rods be used with non-Kwik-Hang brackets?

Yes! It’s worth noting that with Kwik-Hang curtain rods, you get the added convenience of included finials, ensuring a complete and polished look for your window treatments right out of the box.

Where can I purchase Kwik-Hang curtain rod brackets?

You can buy Kwik-Hang brackets at our online store.

Installation

What tools do I need to hang my curtains?

You only need a hammer to install your curtain rod brackets – no drill, screws or nails necessary!

How do I install my Kwik-Hang curtain rod brackets?

Position a Kwik-Hang bracket on the top corner of the window. Tap it in with a hammer, then repeat on the other side. Thread your curtains through the curtain rod, place the rod in the bracket and you're good to go!

Are the brackets easily removable?

Yes. Simply remove the curtain rod and curtains, then lift up the bracket to disassemble.

Can I reuse Kwik-Hang curtain rod brackets?

Yes! You can quickly remove and reuse Kwik-Hang curtain rod brackets when moving, painting or redecorating.

What tools do I need to install my Kwik-Hang curtain holdbacks?

Like our curtain rod brackets, Kwik-Hang curtain holdbacks have a set of pins that attach to the side of the window trim with a few hammer taps to secure them in place.

How do I use Kwik-Hang curtain rod brackets on corner windows?

A corner window setup requires two curtain rods, one pair of curtain rod brackets (a left bracket and right bracket) and two center support brackets.

Follow our instructions for installing left and right brackets on the outside window corners. Then install the center support brackets, each approximately 4 inches from the inner corner, as pictured below. (Click images to expand)

Remove one finial from each curtain rod and place your rods so that the finial ends point outward. You may use a curtain rod corner connector if you wish, but it is not necessary.

There is a hole in the curtain rod bracket. Am I supposed to put a screw there?

No — you don't need any screws or nails. The hole is there for manufacturing purposes.

Shipping & Return Information

It looks like the shipping cost is calculated by weight. Is there a maximum threshold where shipping is a set cost past a certain weight?

Shipping costs are determined based on the weight and package destination. There is no maximum threshold where shipping becomes a set cost past a certain weight.

What shipping methods do you offer?

We offer the most cost-effective shipping methods at Kwik-Hang, including our new Ground Advantage program through USPS. While curtain rods usually ship via UPS Ground for better rates, everything else is shipped via Ground Advantage.

Do you ship to Alaska or Hawaii?

Yes, we ship to all 50 states.

Do you ship internationally?

Yes, we do ship internationally. Unfortunately, curtain rods are not available for international shipping due to significantly high shipping costs. International orders are currently limited to Canada, Australia, and the UK.

What are your average processing times?

Our processing times typically range from one to three business days. Please check the cart for our current processing times.

What is the average amount of days to deliver?

The average delivery time is two to five business days.

Do you cover return shipping costs?

We do not cover return shipping costs. Unless there was an error on our part, customers are responsible for return shipping expenses.

When will I receive my refund?

Refunds are typically processed within one to three business days upon delivery.

What if my Kwik-hang product is faulty?

In the unlikely event of a faulty Kwik-Hang product, we will provide a replacement at no additional cost.

What if I have a concern about my order?

If you have any questions or concerns about your order, feel free to reach out to our customer service team at info@kwikhang.com or through the Contact Us form on our website.

What is your return/exchange policy?

Our return/exchange policy allows returns within 30 days after delivery. For more detailed information, please refer to our return policy page.

I ordered the wrong color/type of product, can I exchange it?

To request a different size or style/color, kindly place a new order, and return the original items following the steps mentioned above. Once we receive your return, your account will be credited accordingly. However, please note that we currently do not offer direct exchanges for tracking purposes.

How long will it take to process my return/exchange?

The processing time for returns/exchanges is typically one to three business days.

When will I see my account credited for my return?

The timing of your account credit for the return will vary based on the payment method used. You will receive an email notification within one to three business days confirming that the refund has been processed.

What should I do if my package was lost or stolen?

In case of a lost or stolen package, please contact the shipping provider directly to report the issue. If needed, we can provide assistance in filing a claim with the shipper.

Will my package be charged customs fees?

Yes, international orders are subject to customs fees and tariffs.

Can I track my order delivery?

Certainly! Once the shipment is created, we will send you an email containing the tracking information.

Can I change my shipping address?

Yes! If your order has not been shipped yet, you can request a shipping address change by reaching out to our customer support team at info@kwikhang.com.

When are the out-of-stock products restocking?

Typically, out-of-stock products are restocked within a week. While the manufacturing time is often beyond our control, it usually takes no longer than one to two weeks, though occasionally it may extend up to four weeks.

Still have questions?

Get in touch with our support team today.